Marybeth McCarroll is a distinguished customer experience leader with over 20 years of expertise in the customer service industry. She has successfully developed and implemented customer care models for both start-ups and global enterprises, driving the evolution of high-performing teams that build enduring customer relationships. Her work has been instrumental in fostering revenue growth, customer retention, and unwavering loyalty through a relentless commitment to excellence in customer experience.
As an inspirational leader, Marybeth is deeply committed to the holistic well-being of her employees. She exemplifies the balance of authenticity and strength, serving as a powerful role model for what a strong woman in the workplace can achieve. Marybeth’s leadership is marked by her ability to empower others while driving growth and development.
In addition to her leadership in customer experience, Marybeth has also spearheaded initiatives focused on automating tasks and processes to enhance efficiency and reduce manual work. Her innovative approach has not only streamlined operations but has also enabled her teams to focus on more strategic, value-added activities.
Outside of her corporate endeavors, Marybeth is dedicated to giving back. She is an active health and wellness coach, helping individuals unlock their potential and achieve their personal visions of greatness. She also mentors those exploring new opportunities and supports parents of at-risk teens, guiding them through the challenges of finding mental health support, education, and resources. Marybeth’s commitment to helping others extends beyond the workplace, reflecting her passion for making a meaningful impact in every facet of her life.
The WICT Network: Greater Texas 