Anabel Chavez

Anabel has over 20 years successfully growing complex business in the wireless, satellite, connectivity and cable industries.  She is responsible for leading two sites in El Paso and one site in San Antonio, TX with two call types (Spanish / English Video Repair and Internet & Voice) with over 2,000+ employees. She was a founding member and Co-Chair for Spectrum Multicultural as part of the Diversity & Inclusion business resource group from 2018 to 2021.  Anabel was also a Board Member for Texas Workforce and Texas Gulf Coast Chapter for the Society of Cable Telecommunications Engineers.  She is currently a member of National Association for Multi-Ethnicity in Communications, Society of Human Resources and Women in Cable Telecommunications.

Anabel joined Charter in 2017 as VP Customer Service to launch the Spanish / English flagship site in McAllen TX with four call types. Prior to joining the company, she worked at Concentrix (formerly Convergys) with clients such as Charter, Comcast, DIRECTV, AT&T, Nextel and Sprint. She has extensive career experience in offshore, nearshore and onshore call centers working in the wireless, satellite and cable industries.  Throughout her career she had the opportunity to hold multiple positions in the call center industry including Customer Service Representative, Supervisor, Facilitator, Client Services Director, Director for Work at Home and Enterprise Project Management.  Anabel has launched and led multiple lines of business including; Retention, Chat, Technical, Back Office and Case Management supporting over 10 call centers across 4 countries.  Anabel attended Bellevue University, graduating with a Bachelor’s of Science in Leadership. 

Anabel enjoys traveling, visiting her 21 year old daughter in San Diego, going to concerts and spending time outdoors.